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The Case for Active Users as Social Media Community Managers
TweetThe Case For Active Users as Social Media Community Managers I’ve really been thinking about this lately. I’m an advisor at Pacific New Media for a social media certificate program they are...
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How Social Media is Changing Customer Service
TweetEmployee Policy and Social Media – A Change. Social media is changing employee policy and customer service and not just because there are now new platforms for customer service. One of the more...
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Measuring Social Media ROI
TweetPhew! Here we go another year. Another year of measuring social media ROI. I’ve kicked off a couple with some easy to use, downloadable templates for strategy and KPI. But I really should have...
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